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Unit 1. Greetings and Introductions.Do you know… Business involves continuous extension of business contacts and search for new business partners. The first impression of a person is in the basis of the decision to continue or not to continue to make contact. Therefore it is very important that your first words were polite, correct and correspond to the situation of communication. There are two basic styles of communication: official (formal) and informal. Greetings Expressions Good morning, Good afternoon, Good evening are more formal than Hello. Good night corresponds to the Russian "ñïîêîéíîé íî÷è." When meeting in a formal setting you should utter the phrase How do you do? The partner answers the same How do you do? When communication is informal we use hello. It is impolite to answer the question simply Yes or No. Always use a short answer: No, I'm not / Yes, I can ... A negative answer would be softened, if you do start an expression I'm afraid ...
Interruption To stop someone, use “excuse me” even when you sneeze! To apologize, use I'm sorry / I am sorry / I do apologize. Address Welcoming a person or parting with him/her, you will either refer to him/ her by name, by last name or name of his/her title or position. Addressing anyone you must say first and last names with a rising tone. In colloquial speech the phrase can be pronounced with a falling tone. Unfamiliar or having different social status people use the official form of address- the title and last name, for example: Dr. (Doctor) Brown, Professor Jones. Use Mr., Mrs, Miss, Ms You use… -Mr (a man) -Mrs (a married woman) -Miss (an unmarried woman) -Ms (a woman irrespective of her marital status |Miz|) … You should add last name. You can’t say: Good morning, Mrs. Introducing Someone Else:- Generally, you introduce the younger to the older people; a junior executive to a senior executive; and a colleague to a client. - If you have forgotten someone’s name, politely tell them you have forgotten their name and they will repeat it for you. - Always try to include a fact about each person in your introduction. For example: “Julie Baley, I would like to introduce you to Dan Green, our new Vice President Dan (or Mr. Green), this is Ms. Baley, our new client who owns ABC Event Company. Julie (or Ms. Baley) has just received the top Event Planner Award and Dan (or Mr. Green) received that award five years ago”. - Always use a formal title such as Doctor or Judge if possible. - Try to refrain from using nicknames unless you feel the person would prefer it. - Always make sure to speak slowly and clearly so you can be heard and understood correctly. Exercise 1. Choose the right answer(s). 1. How do you do? a) Very well. b) I’m fine thank you. c) How do you do? 2. Excuse me, are you Bill Smug? a) No. b) Yes, I am. c) I am afraid, I am not. 3. Please call me Mark. a) OK. b) Certainly, do call me Sheila. c) My name is Mr. Jones. 4. May I introduce you to Mrs. Melly. a) Hello. b) How do you do? c) I’m pleased to meet you. 5. Welcome to First Fruit Inc. a) Thank you. b) Thanks. c) Great! 6. What is your name? a) Bill Smith. b) Jock. c) Mrs. Jane Hyde. 7. I’m sorry. a) It doesn’t matter. b) Never mind. c) Not at all 8. Did you have a good trip? a) Yes, thank you. b) No. c) Fine, thank you. Exercise 2. Are these statements true or false? a) «Sorry» and «Excuse me» mean the same thing. b) «Ms» is used when addressing an unmarried woman. c) In English, the longer the sentence, the more polite it usually is. d) It is polite in English to answer «Yes» or «No» alone. e) «Morning» or «Afternoon» are commonly used as an informal way of saying «Good morning» or «Good afternoon». f) When you meet an English-speaking person, you can say: «How do you do, Sir/ Madam?». g) «You’ve met before, haven’t you?» means the same as «You haven’t met before, have you?». h) If you say «Sorry» as you bump into someone, they should answer «Sorry». i) « I’ve been dying to meet you» means that the person has heard a lot about you and has been looking forward to meeting you. j) To say «I don’t think we’ve been introduced?» is a good way of introducing yourself. k) To «stand on ceremony» means that you are talking about a wedding.
ACTIVE VOCABULARY
Dialogue Meeting someone for the first time. Situation 1: When you are expected. Mark Slater is expecting a visitor from Japan to First Fruit Inc. M. Slater: Good morning, Mr. Okabi. Welcome to First Fruit. I am Mark Slater, Marketing Manager. How do you do? K. Okabi: How do you do? Pleased to meet you. M. Slater: Pleased to meet you too. Please call me Mark. K. Okabi: And you may call me Koshi. M. Slater: May I introduce you to our Sales Director, James Dallas? James, this is Mr. Okabi. J. Dallas: How do you do? K. Okabi: How do you do? I’ve heard a lot about you. I’am so pleased to meet you at last. M. Slater: Did you have a good trip, Koshi? K. Okabi: Yes, thank you, but the plane was three hours late. M. Slater: What is your hotel like? K. Okabi: It is fine. Right in the centre of town - but rather noisy, it’s just next to the railway station! M. Slater: Oh dear!...
Situation 2: when you are unexpected. Fred Max is at a trade fair and hoping to meet the sales representatives for Purple Pears Inc. Fred Max: Excuse me, are you the Sales Rep for Purple Pears? Mr. X: No, I’m afraid I’m not. F. Max: Oh, sorry to have bothered you … F. Max: Excuse me, are you the Sales Rep for Purple Pears? S. Ball: Yes, I am. F. Max: May I introduce myself. I’m Fred Max from Blue Bananas. How do you do? S. Ball: Pleased to meet you, Mr. Max. I’m Simon Ball. Would you like to visit our stand? F. Max: Yes, that would be lovely …
Exercise 3. Answer the questions. 1) What company does Mr. Slater work for? 2) Who introduced Mr. Okabi to Mr. Dallas? 3) Is James Dallas a Marketing Manager? What is his job? 4) Where does Mr. Okabi come from? 5) Mr. Okabi didn’t know anything about Mr. Dallas, did he? 6) Did the plane arrive on time? 7) Where did Mr. Okabi stay? Exercise 4. Put the words in the correct order. a) ?-do-how-do-you b) To-factory-welcome-the c) Jim-is-this d) Jeremy-please-me-call e) Too-pleased-to-I’m-you-meet f) ?-a-you-journey-have-did-good g) ?-you-a-like-would-coffee h) ?-lawyer-i-my-may-to-you-introduce( two possible answers) i) ?-Simon-me-Hardy-you-excuse-are j) Colleague-the-Susan-is-office-a-Peter-London-this-from Exercise 5. Divide the line into 20 phrases. Howdoyoudoyoumaycallmemayiintroducemyselfwouldyoulikethatwouldbelovelyihaveheardalotaboutyousalesdirectortobethreehourslateexcusemeiamafraidiamnotithinkwehavemetbeforehowareyougettingonsalesrepresentativeareyouhavingagoodtimenicetomeetyouwelcomeexcusemeiamsopleasedtomeetyousorrytotroubleyouidonotthinkwehavemetbefore. Exercise 6. Match the parts of the sentences.
Exercise 7. Translate the Russian words and phrases in italics into English. Dialogues Ïåðâàÿ âñòðå÷à Situation 1: when you are expected. Mark Slater îæèäàåò a visitor from Japan to First Fruit Inc. M. Slater: Good morning, Mr. Okabi. Äîáðî ïîæàëîâàòü â FirstFruit. I am Mark Slater, äèðåêòîð ïî ìàðêåòèíãó. How do you do? K. Okabi: Çäðàâñòâóéòå. ß ðàä ñ âàìè ïîçíàêîìèòüñÿ. M. Slater: Pleased to meet you too. Ïîæàëóéñòà, çîâèòå ìåíÿÌàðê. K. Okabi: And you may call me Koshi. M. Slater: Ðàçðåøèòå ìíå âàì ïðåäñòàâèòü our Sales Director, James Dallas? James, this is Mr. Okabi. J. Dallas: Çäðàâñòâóéòå K. Okabi: How do you do? ß ìíîãî î âàñ ñëûøàë. I’am so pleased to meet you íàêîíåö. M. Slater: Âû õîðîøî äîëåòåëè, Koshi? K. Okabi: Yes, thank you, íî ñàìîëåò îïîçäàë íà äâà ÷àñà. M. Slater: À êàê âàì îòåëü? K. Okabi: It is fine.  ñàìîì öåíòðå ãîðîäà - but rather noisy, it’s ñîâñåì ðÿäîì the railway station! M. Slater: Âîò êàê! ...
Situation 2: when you are unexpected. Fred Max is íà òîðãîâîé ÿðìàðêå and hoping to meet the òîðãîâûõ àãåíòîâ for Purple Pears Inc. Fred Max: Èçâèíèòå, are you the Sales Rep for Purple Pears? Mr. X: No, I’m afraid I’m not. F. Max: Èçâèíèòå çà áåñïîêîéñòâî … F. Max: Excuseme, âû íå òîðãîâûé àãåíò «Ï¸ðïë Ïèðñ»? S. Ball: Yes, I am. F. Max: Ïîçâîëüòå ïðåäñòàâèòüñÿ. I’m Fred Max from Blue Bananas. Î÷åíü ðàä âèäåòü âàñ. S. Ball: Pleased to meet you, Mr. Max. ß Simon Ball. Íå õîòèòå ëè âû to visit our ýêñïîçèöèþ? F. Max: Ñ óäîâîëüñòâèåì …
T.1.1. Exercise 8. Listen and complete the gaps. Practise the conversations with a partner. a) Collin: Hi. I’m Collin. Marie:….… to meet you, Collin. My name’s Marie. Collin: Nice to …… you, too, Marie. What … you…? Marie: I’m an ……... What about you? Collin: I …… …..an advertising company. Marie: Oh, …… interesting. b) Marie: Hello. My ……… Marie Casson. Man: Sorry, What’s your …… again? Marie: It’s Casson Man: How do you …. that, please? Marie: It’s C-A-double S -O-N. Man: Oh, yes. ….. your badge. Marie: Thank you. T.1.2. Exercise 9. Listen and write the surnames. 1) Imran ……. 2) Emily ……. 3) Nelson ……. Formal and informal style Exercise 10. Watch a video about how to greet and introduce yourself or somebody both in friendly informal situation and formal business one: https://www.youtube.com/watch?v=m9Cda9xyMr.0 Make notes, add new phrases to the active vocabulary and learn them. Exercise 11. Scan the dialogue and answer the questions: How long haven’t they seen each other? Where did they decide to meet? Where did they decide to go? In what style is it? Which words helped you to identify the style? Jack: (to himself): Oh, my gosh, that’s Jane Johnson! (to Jane) Hi, Jane! Haven’t seen you for ages! Jane: What? … Jack?! Oh, dear! Hi, Jack! Jack: Hey, how are you? Gee, we haven’t seen each other in … it must be about three years! Jane: Well, how’ve you been? Jack: Pretty good. We ought to go somewhere to talk. How about John’s Pub? Jane: Sounds fine. Just give me a minute to pick up a few things at the supermarket. Jack: O.K. See you at the checkout stand.
Vocabulary: oh, my Gosh! – Âîò òå íà! Haven’t seen you for ages– Íå âèäåë òåáÿ öåëóþ âå÷íîñòü Gee! - Âîò ýòî äà! Checkout stand – êàññà Exercise 12. Scan the dialogue and answer the following questions 1) How do speakers greet each other? 2) Why does the journalist Tomas Blank call Mary? 3) In what style is it? (telephone rings) Mary Roberts: Hello, this is Mary Roberts. Thomas Black: Hello, Mrs. Roberts. My name is Thomas Black. I’m a reporter from the Sunday Magazine. Mary Roberts: Yes? Thomas Black: I heard about a family of raccoons living under your house. Could I come and talk to you about it? Mary Roberts: Yes, it certainly would make an amusing story! Can you come tomorrow at two o’clock? Thomas Black: Yes, that would be fine. Thank you very much. I’ll see you tomorrow. Goodbye. Mary Roberts: You’re welcome. Goodbye. Vocabulary: Raccoon – åíîò It would make an amusing story – îá ýòîì ìîæíî íàïèñàòü õîðîøèé ðàññêàç Exercise 13. Practise these dialogues. Mr. Boden: Hello, my name is John Boden. I’m from Dynateam Innovations. Ms. Woodcock: Hi, I’m Katie Woodcock. I work for Eastern Projects. * * * Mr. Ticoll: Good afternoon. May I introduce myself? My name is Frank Ticoll. I am from Digital World. Mr. Volkov: Good afternoon. Nice to meet you, Mr. Ticoll. My name is Dmitry Volkov. I’m from a Saint-Petersburg-based company Eurosport. I really liked your speech, Mr. Ticoll. Mr. Ticoll: Thank you. Please call me Frank. *** Katie Woodcock: Patrick, let me introduce my new Russian friend (to Parker) Dmitry. He’s from Saint-Petersburg. Parker: Hello, Dmitry. Welcome to Denver. Here’s my business card. Dmitry: Thank you, Mr. Parker. Here’s mine. Eurosport is the company I work for. This is our business address, our phone and fax numbers. Exercise 14. Make up dialogues on the following situations. Pay attention to the style. 1. You meet your business partner at the airport/ railway station. The plane/ train is one hour late. You take him to your company and introduce him to other colleagues. 2. You are at a business party. You are looking for a representative of the «Pentax» company to discuss some business points with him. 3. Two friends work for the same insurance company. They meet each other at the office after a three-week vacation. One has been on a fantastic trip to the mountains and the other one enjoyed at home, played tennis, relaxed and built a new dog house. 4. Ask one another your first and last names; introduce your teacher to your friends; introduce your friends to your teacher; introduce a new colleague to your co-workers; introduce yourself to your new colleagues. Let’s laugh a little Boss: Dolly, this is Mr. Dawes from Hullet, Grawy, Studge, Minaldi and son. Secretary: Oh, hello. Nice to meet you. Are the other guys waiting outside? | ||||||||||
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